Privacy Policy

Effective Date: 13 October 2026

Welcome to Manikkavastram, your destination for traditional Indian clothing, premium ethnic wear, and elegant Indian fashion for women, men, and kids. We value your privacy and are committed to protecting your personal information when you visit our website, browse our clothing collections, or purchase traditional Indian outfits and ethnic wear online.

This Privacy Policy explains how Manikkavastram collects, uses, stores, and protects your information when you access our website, place an order, contact our customer support team, or use our online shopping services.

By using our website, you acknowledge that you have read this Privacy Policy.

1. About Manikkavastram

Manikkavastram is an online clothing store offering traditional Indian clothing, ethnic wear, and culturally inspired fashion. Our product categories may include women's ethnic wear, men's traditional clothing, kids' ethnic wear, traditional Indian outfits, festive clothing, and other clothing products available on our website.

Our goal is to provide customers with a convenient and secure online shopping experience while respecting their privacy and protecting their personal information.

Website: www.manikkavastram.com

2. Information We Collect

When you visit the Manikkavastram website, create an account, place an order, or contact us, we may collect certain information necessary to provide our services.

A. Personal Information

Depending on how you interact with our website, we may collect:

Full name
Mobile number
Email address
Billing address
Shipping and delivery address
Order details and purchase history
Information you provide when contacting customer support
Account login information, where applicable

This information helps us process orders for traditional Indian clothing, ethnic wear, women's clothing, men's outfits, kids' traditional wear, and other products available through our online store.

B. Order and Payment Information

When you purchase products from Manikkavastram, we collect the information necessary to process and fulfil your order.

Payments may be processed through third-party payment service providers. Depending on the payment method, these providers may collect and process payment information in accordance with their own privacy policies and security practices.

We do not intentionally store complete payment card details on our website unless a specifically disclosed and appropriately secured payment arrangement permits it.

C. Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Website interaction data
Referring website
Approximate location derived from technical information, where available

This information helps us maintain website security, understand visitor behaviour, improve website performance, and enhance the online shopping experience.

3. How We Use Your Information

Manikkavastram may use the information collected for the following purposes:

To process, confirm, pack, and deliver customer orders.
To provide order confirmations, shipping updates, and delivery notifications.
To manage purchases of traditional Indian clothing and ethnic wear.
To respond to customer enquiries, complaints, and support requests.
To process eligible returns, exchanges, refunds, and cancellations according to our applicable policies.
To maintain customer accounts and purchase records, where applicable.
To improve our website, product listings, and shopping experience.
To understand customer interests in women's ethnic wear, men's traditional clothing, kids' ethnic wear, and other product categories.
To prevent fraudulent transactions, unauthorised access, and misuse of our services.
To comply with applicable legal, tax, accounting, and regulatory requirements.
To send promotional messages, offers, and updates where permitted by law and subject to applicable consent requirements.

We use personal information only for legitimate business purposes and other purposes permitted by applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may help us:

Remember shopping cart items.
Maintain website sessions.
Understand website traffic and visitor behaviour.
Improve navigation and website performance.
Measure the effectiveness of advertising campaigns.
Provide relevant product information and promotions, where permitted.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing of Personal Information

Manikkavastram does not sell customers' personal information to third parties as a business practice.

We may share relevant information with trusted third parties when necessary to operate our online clothing store, fulfil orders, or comply with legal obligations.

These third parties may include:

Payment Service Providers: To process online payments and verify transactions.

Courier and Delivery Partners: To deliver traditional Indian clothing, ethnic wear, and other purchased products to the shipping address provided by the customer.

Website Hosting and Technology Providers: To maintain our website, hosting infrastructure, security, and technical services.

Analytics and Advertising Providers: To understand website performance and measure marketing campaigns, where applicable.

Professional Advisers and Authorities: Where necessary to comply with legal obligations or protect our lawful rights.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure website connections, appropriate security settings, and the use of reputable third-party service providers.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Customers should also take appropriate precautions to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, fraud prevention, and compliance with applicable laws.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal retention requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Raise concerns about how your personal information is handled.
Exercise other rights available under applicable data protection laws.

Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

These services may have their own privacy policies and data handling practices. Manikkavastram does not control the privacy practices of independent third-party websites.

We encourage customers to review the relevant privacy policies before sharing personal information with external services.

10. Promotional Communications

Manikkavastram may communicate information about new arrivals, traditional Indian clothing collections, ethnic wear, festive offers, special promotions, and other relevant store updates where permitted by applicable law.

You may opt out of promotional communications by using the unsubscribe facility, where available, or by contacting us directly.

Even if you opt out of promotional messages, we may still send essential service communications, such as order confirmations, payment updates, shipping notifications, and information relating to customer support.

11. Children's Privacy

Manikkavastram may offer clothing products for children, including kids' ethnic wear and traditional Indian outfits.

Our website is intended to be used by individuals who can lawfully enter into transactions under applicable law. Purchases of children's clothing should be made by a parent, guardian, or another person legally authorised to complete the transaction.

We do not knowingly seek to collect personal information directly from children in circumstances where parental consent is required.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Privacy of Customer Orders

When placing an order for women's ethnic wear, men's traditional clothing, kids' ethnic wear, or any other product from Manikkavastram, please ensure that the personal information and delivery details provided are accurate.

We use order information to process purchases, arrange shipping, communicate order status, and provide after-sales assistance.

Customers should review their order details before completing checkout to help avoid delivery delays or incorrect shipments.

13. Changes to This Privacy Policy

Manikkavastram reserves the right to update this Privacy Policy when necessary to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any revised policy will be published on this page with an updated effective date.

We encourage visitors and customers to review this page periodically to remain informed about how their personal information is handled.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Manikkavastram using the contact details published on our website.

Business Name: Manikkavastram