Shipping & Delivery Policy

Effective Date: 13 October 2026

Welcome to Manikkavastram – Premium Indian Clothing for Every Generation.

At Manikkavastram, we aim to provide a smooth, reliable, and convenient online shopping experience for customers purchasing traditional Indian clothing, ethnic wear, women's clothing, men's traditional outfits, kids' ethnic wear, and other products available on our website.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our online clothing store.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing Time

Once you successfully place an order on the Manikkavastram website, we begin processing it for shipment.

Our standard order processing time is 1–3 business days, unless another timeline is specified on the relevant product page or communicated to you.

Order processing may include:

• Verifying order details and payment status.
• Checking product availability.
• Preparing and packaging the purchased products.
• Arranging shipment with the applicable delivery partner.

Orders placed on Sundays, public holidays, or during promotional sales may require additional processing time.

Business days generally exclude Sundays and public holidays, unless otherwise specified.

Please note that order processing time is separate from the estimated shipping and delivery time.

2. Shipping and Delivery Time

We aim to deliver orders within the estimated delivery period communicated during checkout or through your order confirmation.

As a general estimate, delivery may take approximately 3–10 business days after dispatch, depending on the destination, courier service, and other operational factors.

Delivery timelines may vary based on:

• Your delivery location.
• Courier partner availability.
• Accessibility of the delivery address.
• Weather conditions and transportation disruptions.
• Public holidays and regional restrictions.
• Other circumstances beyond our reasonable control.

Deliveries to remote locations may require additional time.

The delivery estimates provided by Manikkavastram are indicative and are not guaranteed unless expressly stated otherwise.

We will make reasonable efforts to dispatch and deliver orders within the communicated timelines.

3. Shipping Locations

Manikkavastram aims to serve customers across India, subject to courier service availability and delivery restrictions.

Orders can be delivered to eligible serviceable PIN codes supported by our shipping partners.

Before placing an order, customers should ensure that their PIN code and complete delivery address are entered correctly.

If delivery is unavailable to a particular location, we may contact the customer to discuss available options.

International shipping, if offered, will be subject to the specific terms displayed on our website.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping costs may depend on factors such as:

• Delivery destination.
• Order value.
• Shipment weight or dimensions.
• Promotional offers.
• Applicable courier charges.

If free shipping is available for a particular order, product, or promotional campaign, the applicable eligibility conditions will be communicated on the website.

Customers should review the final order summary before completing checkout.

Manikkavastram will not introduce undisclosed shipping charges after an order has been placed, except where an additional charge is lawfully agreed upon by the customer.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and delivery locations, subject to the options displayed at checkout.

When placing a COD order, customers should:

• Provide an accurate mobile number.
• Enter a complete and correct delivery address.
• Remain available to receive the shipment.
• Pay the amount communicated in the order confirmation and applicable checkout details.

COD availability may depend on the delivery PIN code, order value, courier service, and other applicable restrictions.

If a COD order cannot be delivered because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the shipment to us, depending on the courier's procedures.

Any cancellation, return, or refund arising from an unsuccessful delivery will be handled in accordance with our applicable policies and consumer protection obligations.

6. Order Tracking

Where tracking is available, customers may receive a shipment tracking number or tracking link through email, SMS, WhatsApp, or another communication channel.

Customers can use the provided details to check the shipment status through the relevant courier service.

Tracking updates may take some time to appear after dispatch.

If tracking information is unavailable or appears incorrect, please contact our customer support team with your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

Please verify the following details before submitting your purchase:

• Full name of the recipient.
• Complete postal address.
• City and state.
• Correct PIN code.
• Active mobile number.

If you notice an error after placing an order, contact us as soon as possible.

We will try to correct the details if the shipment has not already been dispatched and if the change is operationally possible.

Once an order has been handed over to the courier, address changes may not be possible or may require additional time.

Manikkavastram cannot guarantee successful delivery when incorrect or incomplete information has been provided. Any resulting cancellation, additional shipping arrangements, or refund will be handled in accordance with applicable law and our published policies.

8. Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, unexpected delays may occur.

These may include:

• Courier service disruptions.
• Severe weather conditions.
• Transportation delays.
• Public holidays.
• Operational interruptions.
• Incorrect or incomplete delivery information.
• Other circumstances beyond our reasonable control.

If your shipment is delayed beyond the estimated delivery period, please contact us with your order number.

We will make reasonable efforts to check the shipment status with the relevant delivery partner and provide an update.

Nothing in this section limits any consumer rights or remedies available under applicable law.

9. Failed Delivery and Returned Shipments

A delivery attempt may fail if:

• The recipient is unavailable.
• The delivery address is incomplete or incorrect.
• The recipient cannot be contacted.
• The delivery location is inaccessible.
• The recipient declines to accept the shipment.

Depending on the courier's procedures, additional delivery attempts may be made before the shipment is returned to Manikkavastram.

If a shipment is returned to us, we may contact the customer to determine whether redelivery or cancellation is appropriate.

Any additional shipping charges, if applicable, will be communicated to the customer before being imposed and will be handled in accordance with applicable law.

Refunds for eligible prepaid orders will be processed under our Refund & Returns Policy and applicable legal requirements.

10. Damaged, Missing, or Incorrect Products

We take reasonable care when preparing and packaging orders for shipment.

If you receive a package containing a damaged, defective, incorrect, or missing product, please contact us promptly after delivery.

To help us investigate the issue, we may request:

• Your order number.
• Photographs of the received product.
• Photographs of the packaging and shipping label.
• A description of the issue.
• Other reasonable information relevant to the complaint.

Please retain the original packaging until the matter has been resolved, where reasonably possible.

After reviewing the complaint, we will explain the available resolution, which may include replacement, exchange, refund, or another appropriate remedy, depending on the circumstances and applicable law.

Customers will not be denied a statutory remedy merely because they cannot provide evidence that is not reasonably available to them.

For further information, please review our Refund & Returns Policy.

11. Partial Shipments and Product Availability

In certain circumstances, products in an order may need to be dispatched separately because of availability, packaging, or operational requirements.

If an order needs to be split into multiple shipments, we will communicate relevant information where reasonably practicable.

If a purchased product becomes unavailable after an order has been accepted, we will contact the customer regarding the available options.

Where an order or part of an order cannot be fulfilled, any applicable refund will be arranged in accordance with our Refund & Returns Policy and applicable law.

12. Customer Support for Shipping Enquiries

If you have questions regarding your shipment, delivery timeline, tracking information, or order status, please contact Manikkavastram through the official customer support details published on our website.

When contacting us, please provide your order number and the mobile number or email address associated with the order.

This will help us identify your purchase and assist you more efficiently.

Website: www.manikkavastram.com

Customer Support Email: sales@manikkavastram.com

Customer Support Phone: 9784953899

13. Changes to This Shipping & Delivery Policy

Manikkavastram may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier partnerships, operational procedures, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date.

We encourage customers to review this page periodically.

Changes will apply as permitted by applicable law and will not override any rights customers have already acquired.

14. Governing Law

This Shipping & Delivery Policy shall be governed by the laws of India.

Any dispute relating to shipping or delivery will be handled in accordance with applicable Indian law and the jurisdiction of competent courts and consumer dispute resolution authorities.

Where legally permissible, disputes may be brought before competent courts in Jaipur, Rajasthan, subject to those courts having jurisdiction over the matter.

Nothing in this section excludes or restricts any statutory rights available to consumers.

Manikkavastram – Premium Indian Clothing for Every Generation.

Thank you for choosing Manikkavastram for your traditional Indian clothing, ethnic wear, and online shopping needs.