Terms & Conditions

Effective Date: 13 October 2026

Welcome to Manikkavastram, your destination for premium Indian clothing, traditional ethnic wear, and cultural fashion for women, men, and kids.

These Terms & Conditions govern your access to and use of the Manikkavastram website, including browsing our clothing collections, purchasing products, and using our online shopping services.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or making a purchase.

If you do not agree with these terms, please discontinue using our website.

1. About Manikkavastram

Manikkavastram is an online clothing store offering traditional Indian clothing, ethnic wear, and other fashion products.

Our product range may include:

Women's ethnic wear and traditional clothing.
Men's traditional Indian clothing and ethnic outfits.
Kids' ethnic wear and traditional clothing.
Traditional Indian garments and cultural attire.
Festive wear and clothing for special occasions.
Other clothing and fashion accessories listed on our website.

Website: www.manikkavastram.com

Throughout these Terms & Conditions, the words "we," "us," and "our" refer to Manikkavastram. The words "you," "your," and "customer" refer to any person accessing our website or purchasing our products.

2. Eligibility to Use the Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person, you confirm that you are authorised to do so.

All purchases must comply with applicable Indian laws and regulations.

3. Products and Descriptions

Manikkavastram aims to provide accurate product titles, descriptions, photographs, prices, sizes, colours, measurements, and other relevant product information.

Our online clothing collection may include traditional Indian clothing, women's ethnic wear, men's traditional outfits, kids' ethnic wear, and other products.

However, minor variations may occur due to:

Differences in screen resolution and display settings.
Lighting and photography conditions.
Fabric characteristics and manufacturing processes.
Measurement methods and product specifications.

Customers are encouraged to review the complete product description, size information, measurements, and applicable product details before placing an order.

If you have questions about a product, please contact us before purchasing.

4. Pricing and Product Availability

All product prices will be displayed on the website at the time of purchase.

Unless otherwise stated, prices are displayed in Indian Rupees (INR).

Product prices, discounts, promotions, and availability may change from time to time. Such changes will not ordinarily affect an order that we have already accepted, except where a correction, cancellation, or other action is permitted by applicable law and these terms.

We make reasonable efforts to maintain accurate pricing and inventory information. However, if a genuine pricing or inventory error occurs, we will review the situation and communicate with the customer before taking any action that requires customer notification or consent.

Shipping charges, applicable taxes, and other additional costs, if any, will be displayed during checkout or otherwise communicated before the order is finalised.

5. Orders and Order Confirmation

Customers may place orders through the Manikkavastram website by selecting products, providing the required details, and completing the checkout process.

When placing an order, you agree to provide accurate and complete information, including your name, mobile number, email address, billing details, and shipping address.

After an order is submitted, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review orders and address issues involving product availability, incomplete information, suspected fraudulent activity, payment failures, or other legitimate reasons, subject to applicable law.

If an order cannot be fulfilled, we will notify the customer and arrange any applicable refund in accordance with the law and our Refund & Returns Policy.

6. Payment Terms

Manikkavastram may offer payment methods displayed on the website at checkout.

These may include:

Online payments through supported payment gateways.
UPI payments, where available.
Debit and credit cards, where supported.
Cash on Delivery (COD), where available.
Other payment methods expressly offered at checkout.

All payments are subject to the terms and security procedures of the relevant payment service provider.

Customers must ensure that payment information provided during checkout is accurate.

For Cash on Delivery orders, customers should provide a valid mobile number and accurate delivery address and remain available to receive the shipment.

We reserve the right to verify orders where reasonably necessary to prevent fraud or misuse, subject to applicable law.

7. Shipping and Delivery

Manikkavastram aims to dispatch and deliver orders within the estimated timelines communicated on the website or through order notifications.

Delivery times may vary depending on the delivery destination, courier availability, weather, public holidays, operational circumstances, and other factors outside our reasonable control.

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery delays caused by incorrect or incomplete addresses, unavailable recipients, or circumstances beyond our reasonable control, subject to applicable consumer protection laws.

Any shipping charges, estimated delivery timelines, and applicable delivery conditions will be communicated through the website or relevant order information.

For complete details, please refer to our Shipping & Delivery Policy.

8. Cancellation Policy

Customers who wish to cancel an order should contact Manikkavastram as soon as possible using the contact details provided on our website.

Cancellation requests will be handled according to the order's processing and dispatch status and our published Cancellation Policy.

An order that has already been dispatched may not be eligible for cancellation through the normal cancellation process. However, any rights or remedies available under applicable law will remain unaffected.

If an order is successfully cancelled and payment has already been collected, any applicable refund will be processed in accordance with our Refund & Returns Policy and applicable law.

We may cancel an order if a product is unavailable, payment cannot be verified, a material pricing error occurs, or another legitimate reason prevents fulfilment. Customers will be informed as appropriate, and applicable refunds will be arranged.

9. Returns, Exchanges, and Refunds

We want customers to have a satisfactory shopping experience when purchasing traditional Indian clothing and ethnic wear from Manikkavastram.

Returns, exchanges, and refunds are governed by our Refund & Returns Policy, which should be read alongside these Terms & Conditions.

Customers should inspect delivered products and notify us promptly if an item is incorrect, damaged, defective, or materially different from its description.

Where a return or exchange is permitted, the product may need to satisfy the eligibility requirements communicated in our applicable policy.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted under applicable law.

10. Promotions, Discounts, and Offers

Manikkavastram may introduce promotional offers, discount codes, seasonal sales, festive offers, and special deals on traditional Indian clothing and ethnic wear.

Promotional offers may be subject to specific conditions, including:

Minimum purchase requirements.
Validity periods.
Eligible products or categories.
Limited availability.
Restrictions on combining multiple discounts.
Other conditions displayed with the relevant promotion.

Customers should review the applicable offer details before placing an order.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash. Any restrictions will be applied in accordance with applicable law.

Manikkavastram may modify or discontinue a promotion prospectively, subject to any commitments already made to customers and applicable legal requirements.

11. User Accounts and Account Security

If our website allows customers to create accounts, users are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their accounts, subject to applicable law.

Customers should notify us promptly if they suspect unauthorised access to their accounts.

We may restrict or suspend account access when reasonably necessary to investigate suspected fraud, security concerns, misuse, or violations of these Terms & Conditions, subject to applicable law.

12. Website Use and Prohibited Activities

Customers agree to use the Manikkavastram website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes.
Submit false or misleading order information.
Attempt to gain unauthorised access to our website or systems.
Interfere with website functionality or security.
Upload malicious code or harmful software.
Copy, reproduce, or commercially exploit website content without appropriate authorisation.
Use our brand name or website content in a manner that infringes applicable rights.
Engage in conduct that violates applicable laws or the rights of others.

We may take reasonable and lawful action to protect our website, business, customers, and intellectual property against misuse.

13. Intellectual Property Rights

Unless otherwise stated, the content displayed on the Manikkavastram website may include trademarks, logos, product photographs, graphics, text, product descriptions, designs, and other materials owned by or licensed to Manikkavastram.

These materials are protected by applicable intellectual property laws.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.

The Manikkavastram brand name, logo, and associated brand assets may not be used in a manner that suggests unauthorised affiliation or endorsement.

14. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, analytics tools, and external websites.

These services may operate under their own terms, conditions, and privacy policies.

Manikkavastram does not control all aspects of third-party services. However, nothing in this clause limits any responsibility that we may have under applicable law for our own services or representations.

Customers should review the relevant third-party terms before using external services where appropriate.

15. Limitation of Liability

Manikkavastram will make reasonable efforts to provide accurate product information, maintain website functionality, and fulfil accepted orders.

To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions or unforeseen delivery disruptions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection requirements.

These terms do not remove any statutory rights or remedies available to customers.

16. Events Beyond Our Control

Circumstances beyond our reasonable control may affect our ability to fulfil orders or provide website services.

Such circumstances may include natural disasters, severe weather, transport disruptions, government restrictions, public emergencies, courier interruptions, or major technical outages.

Where such circumstances affect an order, we will make reasonable efforts to communicate relevant updates and fulfil our obligations as soon as reasonably practicable.

This clause does not remove any refund rights or other remedies that customers may have under applicable law.

17. Privacy and Personal Information

Manikkavastram respects customer privacy.

Personal information collected through our website may be used to process orders, arrange deliveries, provide customer support, improve website functionality, prevent fraud, and comply with legal obligations.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information may be collected, used, stored, and shared.

18. Customer Support and Complaints

We aim to address customer enquiries and complaints fairly and promptly.

Customers may contact us regarding:

Product information and availability.
Traditional Indian clothing and ethnic wear orders.
Payment issues.
Shipping and delivery.
Order cancellations.
Returns, exchanges, and refunds.
Website issues.
Privacy concerns.

Please use the official customer support contact details published on our website.

Where applicable, complaints will be handled in accordance with relevant Indian consumer protection requirements.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable laws and the jurisdiction of competent courts and consumer dispute resolution authorities, disputes arising out of or relating to the use of the Manikkavastram website, purchases made through our online store, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, where such courts have jurisdiction over the matter.

The Rajasthan High Court, Jaipur Bench, shall have jurisdiction in matters falling within its lawful territorial and subject-matter jurisdiction.

Nothing in this clause shall exclude, restrict, or override any statutory rights of consumers or the jurisdiction of any consumer commission, court, tribunal, or other authority competent to hear a dispute under applicable law.

20. Changes to These Terms & Conditions

Manikkavastram may update these Terms & Conditions from time to time to reflect changes in our business operations, website features, product offerings, or legal requirements.

The revised version will be published on this page with an updated effective date.

We encourage customers to review this page periodically.

Changes will apply as permitted by applicable law and will not override rights that customers have already acquired under applicable law.

21. Contact Information

If you have questions regarding these Terms & Conditions, your online clothing order, or our traditional Indian clothing and ethnic wear products, please contact us through the details published on our website.

Business Name: Manikkavastram